Zammad 4 Native Install (web support and tickets)

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2019/03/04 12:06 · HF

Maintainer

mrmarkuz | dev@markusneuberger.at | https://www.markusneuberger.at

Description

Zammad is a web-based, open source user support/ticketing solution.

Install mrmarkuz repo to ease installation/updates.

Zammad needs a separate domain name for it's virtualhost, if you don't define it, zammad.YOURNETHDOMAIN.TLD will be used. The virtualhost config for nethserver-zammad is created by the package, there's no need to manually create a virtualhost in the UI.

yum -y install nethserver-zammad
config setprop zammad VirtualHost zammad.domain.tld
signal-event nethserver-zammad-update

After updating zammad you may need to apply the configuration with

signal-event nethserver-zammad-update

Go to https://zammad.domain.local and start the Zammad setup.

Next to the Nethserver backup-data postgres db backup Zammad has an internal backup script. It's executed daily at 1:30 AM by a cron job. Backups are kept for 10 days.

To restore from it, just run